"I cocked my alarm up after fitting a new control panel battery - I basically wiped all the programming from the system and had no idea how to sort it. I found a guy (different company) in Rochdale and made an appointment but couldn't really wait over a week for him to come so I searched the internet again and found Nova Alarms. After reading their reviews I decided to give them a ring. I rang them around 01:00pm and got a call back later that evening from a very polite, down to earth lady and the guys turned up next day around 02:00pm. What else can you ask for? The guys were down to earth, polite and friendly. They checked and reported on the system layout then got on with the reprogramming, well they got on with it the best they could because I wouldn't shut up talking to them ;-) Anyway, if you need ANY alarm fixing or you want one fitting then don't hesitate to call them, I'm glad I did, so much so I will be getting them to fit a new alarm to my parent's house ASAP. Nova, please don't change a thing with your business model, don't get greedy, just stick to the program and you will go from strength to strength!"